1.1 This Client Agreement (the “Agreement”) is made between RoboFX (the “Company”) and any individual or legal entity (except for stateless persons and individuals under 18 years of age) who opens a trading account with the Company (the “Client”).
1.2 This Agreement governs the provision of services related to trading contracts for financial instruments, and the mutual obligations of both parties.
1.3 The Company may provide the Client with the following services:
Opening of trading accounts;
Access to a user dashboard or portal (“Members Area”);
Execution of trading transactions with financial instruments;
Information and consultation services.
1.4 The Client may not demand trading recommendations or personalized advice from the Company.
1.5 Each Client may register only one Members Area, and up to 50 trading accounts, unless otherwise restricted by the Company.
1.6 Use of any promotional benefit is at the sole discretion of the Company and may be revoked in cases of abuse, errors, or abnormal trading conditions.
1.7 By funding a trading account, the Client confirms full acceptance of this Agreement.
2.1 Opening a trading account constitutes full agreement with all provisions of this document.
2.2 The Company may refuse account opening if the information provided is invalid or unverifiable.
2.3 Clients are liable for the accuracy and authenticity of submitted documents. Forgery may result in legal action.
2.4 The Company reserves the right to suspend or terminate accounts inactive for more than 45 days or associated with third-party trading schemes.
3.1 Deposits and withdrawals must be made using verified methods and may be subject to fees.
3.2 Only verified Clients may withdraw funds.
3.3 The Company may reverse any overpaid funds or refuse transactions deemed abusive or illegitimate.
3.4 The Client is fully responsible for ensuring correct payment information in withdrawal requests.
3.5 The Company is not liable for market impact from delays in fund deposits.
4.1 The Client is solely responsible for keeping their credentials safe and must report unauthorized access immediately.
4.2 The Company may request identity verification or proof of fund sources at any time.
4.3 Trading using strategies that exploit platform vulnerabilities or abnormal market conditions is strictly prohibited.
4.4 The Company may block accounts or cancel transactions if fraud, regulatory issues, or illegal activity is suspected.
4.5 The Company is not a tax agent and Clients are responsible for their own tax reporting.
The Client acknowledges the following risks:
Leverage can amplify both profits and losses.
Technical failures may affect access to the platform.
Communication delays may lead to trading loss.
Force majeure events may disrupt normal trading conditions.
6.1 Orders are executed based on prevailing market conditions and may not match requested prices exactly.
6.2 Stop Loss, Take Profit, and pending orders are subject to execution rules as defined in platform specifications.
6.3 The Company reserves the right to restrict or suspend trading during periods of low liquidity, high volatility, or system maintenance.
7.1 Deposits from third parties are prohibited.
7.2 Withdrawals must be processed through previously used or verified methods.
7.3 The Company may request documentation before processing any transaction.
7.4 In case of insufficient trading turnover, additional fees or restrictions may apply on withdrawals.
8.1 Complaints must be submitted via the internal support ticketing system.
8.2 Only complaints concerning real accounts will be considered.
8.3 The Company may reject complaints that do not meet format or timing requirements or involve unverifiable claims.
8.4 If not satisfied, the Client may escalate the complaint to the relevant financial authority applicable to the Company’s licensing.
9.1 Either party may terminate this Agreement by giving written notice.
9.2 Termination does not remove liability for prior obligations or actions.
10.1 The Company reserves the right to change this Agreement. Updates will take effect after notice is posted online or sent by email.
10.2 All clients are responsible for reviewing the latest version of this Agreement and platform policies.